Shipping policy

Last updated: October 2026

At a Glance

We ship to eligible destinations in Canada and the United States.
Free Standard shipping is available on orders of CA$65 and over in ON, QC, BC, MB and AB, and eligible U.S. orders of US$49 and over.
Orders ship within 1–3 business days; transit after shipping: Canada Standard 3–9 business days, U.S. 5–10 business days.
You’ll receive tracking information and delivery updates by email.
Report missing, damaged or undelivered packages within 7 days of the delivery date.
You pay no additional duties or tariffs on delivery.
Risk of loss passes to you upon delivery; SEYUNE is not responsible for loss or theft after delivery.

Where We Ship & Shipping Rates

Canada

Standard shipping rates below apply to Ontario, Quebec, British Columbia, Manitoba and Alberta:

Orders under CA$65: CA$9.95.
Orders of CA$65 and over: Free Standard shipping.
Estimated Standard transit time after shipping: 3–9 business days.

Express shipping: CA$16.95, with an estimated transit time of 1–3 business days after shipping.

For other Canadian provinces and territories, please email customerservice@seyune.com before placing your order to confirm shipping availability and rates.

United States

Orders under US$49: US$9.99.
Orders of US$49 and over: Free shipping.
Estimated transit time after shipping: 5–10 business days.

We do not ship to Alaska (AK), Hawaii (HI), Guam, Micronesia, the U.S. Virgin Islands (USVI), Armed Forces Europe (AE) or Armed Forces Pacific (AP).

Our Shipping Partners

We ship through Chit Chats, with final delivery handled by Canada Post in Canada and USPS in the United States.

All transit times are estimates, not guaranteed delivery dates. Processing time is separate and must be added to the transit estimate. Remote destinations, peak shopping periods and carrier disruptions may take longer.

Duties, Tariffs & Border Processing

You will not be charged additional duties or tariffs on delivery in Canada or the United States. SEYUNE handles tariff costs and related paperwork on your behalf.

Cross-border shipments may experience minor border-processing delays.

If the FDA or another government agency contacts you about your shipment, please forward the request to customerservice@seyune.com so we can help.

Beauty Counter Pickup

Local pickup is available at participating SEYUNE Beauty Counters in Canada’s Greater Toronto Area (GTA). Select pickup only when you can collect your order in person.

If you chose pickup by mistake, email customerservice@seyune.com promptly so we can help before your order is prepared.

Order Processing & Out-of-Stock Items

Orders ship within 1–3 business days after they are placed. Processing time covers preparing and packing your order; transit time begins once it ships.

Business days exclude weekends and applicable public holidays.

If we discover that an item in your order is unavailable, we’ll contact you within 24 hours to offer an in-stock alternative or a full refund for that item. We’ll confirm any substitution with you before shipping it.

Tracking & Notifications

Once your order ships, you’ll receive a shipping confirmation email with tracking information. We’ll also send email updates when your package is in transit, out for delivery and delivered.

Track your order anytime at seyune.com/apps/parcelpanel.

If you check out using Apple’s “Hide My Email,” our emails may not reach you. You can track your order in the Shop app or on our tracking page.

Delivered Packages & Risk of Loss

To the extent permitted by applicable law, risk of loss passes to you when your order is delivered to the shipping address provided at checkout.

Once carrier tracking shows “delivered” to that address—including delivery to a mailbox, a USPS parcel locker, a mailroom or a front desk—we consider the order fulfilled. SEYUNE is not responsible for packages lost or stolen after delivery.

USPS parcel lockers: USPS may place your package in a parcel locker and leave the locker key in your mailbox. A USPS parcel locker is separate from your building’s package room, so please check both.

If tracking shows “delivered” but you cannot find your package:

Check your mailbox for the package or a parcel locker key.
Check the parcel locker, mailroom, package room, front desk and any delivery location noted in tracking.
Ask household members, neighbours or building staff whether they received it.
Contact customerservice@seyune.com within 7 days of delivery if it is still missing.

If you believe the delivery scan is incorrect or the package was delivered elsewhere, let us know so we can review the carrier’s delivery information.

Before completing our review, we may ask you to submit a USPS Missing Mail request, help with a Canada Post investigation or file a police report where appropriate. We’ll coordinate any Canada Post compensation claim, which must be made by the sender.

Nothing in this policy, including reporting deadlines and refund deductions, limits your rights or remedies under applicable consumer protection law.

Lost in Transit

This section does not apply to orders with Worry-Free Delivery; see the Worry-Free Delivery section below.

If tracking shows no movement for 10 business days and your package has not been delivered, please contact customerservice@seyune.com.

We’ll open an investigation with the carrier and, where appropriate, reship your order or provide a refund.

Worry-Free Delivery — Optional Shipping Protection

You can add optional Worry-Free Delivery protection in your cart. It covers eligible loss, theft (including porch piracy), damage and delays, subject to the provider's terms, conditions and exclusions.

Worry-Free Delivery is offered through ParcelWILL and underwritten by Seel, a licensed U.S. insurance provider. Coverage terms are shown on our tracking page.

If you purchased protection, file your claim through our tracking page. Claims for theft or damage must be filed within 7 days of the delivery scan.

If your order includes Worry-Free Delivery, claims for loss, theft, damage or delay are handled by the protection provider under its own timelines and terms, rather than under the Lost in Transit section.

Damaged or Missing Items

If your order arrives with damaged or missing items, email customerservice@seyune.com within 7 days of delivery.

Include your order number, a description of the issue and clear photos of:

The items you received, including any damage.
The outer packaging and packing materials.
The shipping label.

Please keep the items and packaging while we review the issue.

Address Accuracy

You are responsible for entering a complete and correct shipping address, including any apartment or unit number.

Request address changes before your order ships by emailing customerservice@seyune.com. Once an order has shipped, we cannot reroute it.

SEYUNE is not responsible for packages lost or misdelivered because of an incorrect or incomplete address provided at checkout.

Unclaimed, Refused, or Returned Packages

If a package is returned to us because it was not collected, was refused or had an incorrect address provided at checkout, you may choose:

A refund: We refund the order minus the original shipping cost and a 10% restocking fee (calculated on the merchandise subtotal, excluding taxes and shipping). For orders that received free shipping, we deduct the actual cost of shipping the order.
Reshipment: We reship the order once you pay the new shipping charge.

These deductions do not apply when the return results from a SEYUNE error.

Parcel Forwarders

Orders sent to a parcel forwarding service are considered delivered once they reach the forwarder at the shipping address provided at checkout.

Any onward shipping is your responsibility and that of your forwarding service. We cannot offer replacements or refunds for loss, theft or damage that occurs after delivery to the forwarder, subject to applicable law.

Worried About Mail Theft?

Contact customerservice@seyune.com before your order ships. We’ll do our best to accommodate special delivery instructions, subject to carrier availability.